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RETURN & REFUND

See below for information about the delivery & returns options in your country

1. CAN I RETURN AN ITEM FOR AN EXCHANGE INSTEAD OF A REFUND?


If there are any issues with the size of the item, we will happily accept returns and requests for exchange. All returns due to size issues need to be reported within 48 hours from the date of delivery and article must be returned within 14 days from the date of delivery.

Return Guidelines


1. Returned merchandise SHOULD:

A. be sent in the original condition. (If we receive used merchandise from the purchaser, we will send back to the purchaser. This will disable any further exchange or return of the said product.)

B. be intact, in original packaging and in saleable condition. (We reserve the right to do a thorough quality check of the product to ensure it is resalable and eligible for exchange.)

C. be well packed by the purchaser so that there are no damages to the merchandise in transit. (If, when you return the product, and it suffers damage before it arrives at our office, we will not bear any responsibility for said damage.)

D. have the address label affixed properly on the package.


2. Returned merchandise SHOULD NOT:

A. have the tags removed

B. smell of cigarette smoke, body odor or perfume.

C. have lotion or body glitter on them.

D. have human & animal/pet hair on them


3. An exchange is subject to availability of the ordered product. In case the exchange is unavailable, you may take another merchandise of same or higher value. You may also request us for a store credit. No other form of refund will be issued.


4. Items bought during Sale or Stock Clearance may not be returned for any reason (including but not limited to dislike, quality, sizing, or colour change.)


2. DO YOU REFUND DELIVERY CHARGES IF I RETURN SOMETHING?


Delivery charges are refunded only in specific conditions. For example, if your entire order was faulty or incorrect. Other than such specific issues, delivery charges are non-refundable.

If you want a refund or to return a faulty item, please contact our Customer Support Team on 1-800-313-9080 or at support@indianoctopus.com so we can sort it out for you.


3. I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED.


We are really sorry if we made a mistake. If you asked for a replacement and got a refund instead, it’s probably because we couldn’t change the item for the one you wanted.

If you wanted a refund and we sent you a replacement item, please contact our Customer Support Team on 1-800-313-9080 or at support@indianoctopus.com so we can sort it out for you.

4. WHAT SHOULD I DO IF MY RETURN IS INCORRECT?


We deeply regret if such an error has occurred on our part, and beg your pardon. Please contact our Customer Support Team on 1-800-313-9080 or at support@indianoctopus.com and we will ensure the matter is settled as quickly as possible.


5.WHY HASNENT MY RETURN COMPLETED YET?


We are working hard to ensure you return is completed with all haste. However, we request you to allow us 2 extra working days for your return to be completed. Keep an eye on your inbox - we will drop you an email soon.


6. WHAT IF I RECEIVE A DAMAGED / DEFECTIVE / WRONG PRODUCT?


First off, let us extend our sincerest apologies. Though we have a stringent Quality Control protocol in place, in the rare circumstance that you have received a damaged / defective/wrong product or an incomplete order, we urge you to simply get in touch with us within 24 hours of receiving your order with pictures at support@indianoctopus.com and we will take care of the rest.


7. DO YOU HAVE A REVERSE PICKUP SERVICE?


Why, yes, of course, we do! In the rare occurrence that we have made a mistake in delivery or order completion, we can get FedEx for the reverse pickup. But for a return where we have made no mistake, we are afraid it\'s the customer who must bear the cost.


8. WHAT HAPPENS TO MY DELIVERY CHARGES WHEN I RETURN A PRODUCT?


The thing is, when you place an order, we ship the merchandise from Europe to India. So, at the point of Checkout, you are actually paying not only for the price of the product itself but also the cost of shipping, charges levied by the Customs department and the GST. When you return a product, we are able to return to you the cost of the product only. The other three costs, including the delivery charge, are not what we charge, and hence regretfully, are non-refundable.


1. DO YOU REFUND DELIVERY CHARGES IF I RETURN SOMETHING?


Delivery charges are refunded only in specific conditions. For example, if your entire order was faulty or incorrect. Other than such specific issues, delivery charges are non-refundable.

If you want a refund or to return a faulty item, please contact our Customer Support Team on 1-800-313-9080 or at support@indianoctopus.com so we can sort it out for you.


3. I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED.


We are really sorry if we made a mistake. If you asked for a replacement and got a refund instead, it’s probably because we couldn’t change the item for the one you wanted.

If you wanted a refund and we sent you a replacement item, please contact our Customer Support Team on 1-800-313-9080 or at support@indianoctopus.com so we can sort it out for you.


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