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ORDER FAQS

ORDER FAQS

  • 1. CAN I AMEND MY ORDER AFTER I HAVE PLACED IT?
  • 2. CAN I CANCEL MY ORDER AFTER I HAVE PLACED IT?
  • 3. I HAVE AN INCORRECT ITEM IN MY ORDER, WHAT DO I DO?
  • 4. I HAVE AN RECEIVED AN INCORRECT ITEM, WHAT DO I DO?
  • 5. CAN I GET A REFUND IF THE PRICE HAS CHANGED SINCE I ORDERED IT?
  • 6. WHY HAVENT I RECEIVED ORDER CONFIRMATION EMAIL?
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PAYMENT FAQS

PAYMENT FAQS

  • 1. HOW CAN I PAY FOR MY ORDER?
  • 2. WHAT CAN I DO IF PAYMENT FOR MY ORDER IS DECLINED?
  • 3. WHAT IF SOMETHING ISN'T RIGHT ON MY TAX INVOICE?
  • 4. WHEN WILL MY ACCOUNT BE CHARGED FOR MY ORDER?
  • 5. HOW DOES CASH ON DELIVERY WORK?
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ADDRESS AND DELIVERY FAQS

ADDRESS AND DELIVERY FAQS

  • 1. CAN I HAVE MY ORDER DELIVERED TO MY WORK ADDRESS OR A DIFFERENT ADDRESS?
  • 2. HOW CAN I UPDATE MY BILLING AND DELIVERY ADDRESS?
  • 3. CAN I CHOOSE A SPECIFIC TIME OR DAY FOR MY DELIVERY?
  • 4. WHAT HAPPENS IF I'M NOT IN WHEN MY ORDER ARRIVES?
  • 5. WILL MY PARCEL BE CHARGED CUSTOMS AND IMPORT CHARGES?
  • 6. IS THERE AN ADDITIONAL SHIPPING CHARGE?
  • 7. WHAT SHIPPING METHODS ARE AVAILABLE?
  • 8. CAN I TRACK THE DELIVERY OF MY ORDER?
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RETURNS AND REFUNDS FAQS

RETURNS AND REFUNDS FAQS

  • 1. CAN I RETURN AN ITEM FOR AN EXCHANGE INSTEAD OF A REFUND?
  • 2. DO YOU REFUND DELIVERY CHARGES IF I RETURN SOMETHING?
  • 3. I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED.
  • 4. WHAT SHOULD I DO IF MY RETURN IS INCORRECT?
  • 5. WHY HASN'T MY RETURN COMPLETED YET?
  • 6. WHAT IF I RECEIVE A DAMAGED / DEFECTIVE / WRONG PRODUCT?
  • 7. DO YOU HAVE A REVERSE PICKUP SERVICE?
  • 8. WHAT HAPPENS TO MY DELIVERY CHARGES WHEN I RETURN A PRODUCT?
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PRODUCT AND STOCK FAQS

PRODUCT AND STOCK FAQS

  • 1. HOW DO I KNOW THAT I'M BUYING A GENUINE PRODUCT?
  • 2. CAN YOU GIVE ME MORE INFORMATION ABOUT YOUR PRODUCTS?
  • 3. WHAT HAPPENS IF AN ITEM ORDERED IS OUT OF STOCK?
  • 4. HOW DO I CHECK IF A PRODUCT IS OUT OF STOCK?
  • 5. WHERE CAN I FIND YOUR SIZE GUIDE AND CARE INSTRUCTIONS?
  • 6. CAN YOU TELL ME IF YOU'RE GETTING AN ITEM BACK IN STOCK?
  • 7. WHAT IS 'SAVE FOR LATER'?
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ACCOUNT AND SUBSCRIPTION FAQS

ACCOUNT AND SUBSCRIPTION FAQS

  • 1. WHY ARE THERE CUSTOMER CARE DELAYS?
  • 2. I AM HAVING TROUBLE ENTERING AN ADDRESS ON MY ACCOUNT.
  • 3. ARE MY DETAILS SAFE WHEN ORDERING ONLINE THROUGH IO?
  • 4. HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER CARE TEAM?
  • 5. WHAT CAN I DO IF I AM NOT RECEIVING EMAILS FROM INDIANOCTOPUS?
  • 5. WHAT CAN I DO IF I AM NOT RECEIVING EMAILS FROM INDIANOCTOPUS?
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